top of page

Privacy Policy

1. Introduction

​

BusinessRatesEligibility.co.uk (“we”, “us”, “our”) is committed to protecting your personal data.

 

This Privacy Policy explains how we collect, use and protect information when you use this website.

 

If you have any questions about this policy, you can contact us at:

hello@businessrateseligibility.co.uk

 

2. What Information We Collect

​

When you use the eligibility checker or submit a referral enquiry, we may collect:

​

  • Name

  • Email address

  • Telephone number

  • Postcode

  • Property type

  • Rateable value

  • Appeal status

  • Any additional information you voluntarily provide

 

We do not collect payment information.

 

3. How We Use Your Information

 

We use your information to:

​

  • Provide an initial eligibility indication

  • Respond to your enquiry

  • Refer your details to an independent business rates specialist (where you request this)

  • Improve website functionality and performance

  • Maintain records of enquiries

 

We do not sell personal data.

​

4. Referral to Third-Party Specialists

​

If you choose to proceed following an eligibility result:

​

  • Your details may be shared with an independent business rates specialist for review.

  • The specialist will contact you directly regarding next steps.

  • Any agreement entered into is between you and the specialist.

 

We are not responsible for the actions, advice or services provided by third parties.

 

5. Lawful Basis for Processing

​

We process personal data on the basis of:

​

  • Consent – where you actively submit your details.

  • Legitimate interest – to operate and improve our website and services.

 

You may withdraw consent at any time by contacting us.

​

6. Data Storage and Retention

 

Your data is stored securely through our website platform provider.

We retain personal data only for as long as necessary to:

​

  • Manage enquiries

  • Maintain business records

  • Comply with legal obligations

 

7. Your Rights

 

Under UK data protection law, you have the right to:

​

  • Request access to your personal data

  • Request correction of inaccurate data

  • Request deletion of your data

  • Object to certain processing

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

 

To exercise your rights, contact:

hello@businessrateseligibility.co.uk

​

8. Cookies and Analytics

 

We use cookies and analytics tools to:

​

  • Understand website usage

  • Improve performance

  • Monitor traffic

 

For more information, please see our Cookie Policy.

 

9. Security

​

We take reasonable steps to protect personal data from unauthorised access, misuse or disclosure.

However, no online transmission is completely secure.

​

10. Changes to This Policy

​

We may update this Privacy Policy from time to time.

The latest version will always be available on this website.

bottom of page