Question 1

What is this eligibility check?

Accepted Answer

The eligibility check is a free, initial assessment designed to indicate whether a property may be over-assessed for business rates based on publicly available data and comparable evidence.
It provides guidance only and does not constitute professional advice or a formal valuation.

Question 2

Does this submit a business rates appeal automatically?

Accepted Answer

No.
Nothing is submitted automatically, and no appeal is made without your explicit consent.
The check simply helps identify whether a further review may be worthwhile.

Question 3

Is there any cost to using the eligibility checker?

Accepted Answer

No.
The eligibility check is completely free, and there is no obligation to proceed if your result suggests further review may be possible.

Question 4

What happens if my result is “Unlikely”?

Accepted Answer

If your result is unlikely, it means there is no clear indication—based on the information available—that your property is over-assessed.
 • No appeal is submitted
 • No follow-up is required
 • You are free to seek independent advice if you wish

Question 5

What does a “Borderline” result mean?

Accepted Answer

A borderline result suggests that desk-based data alone isn’t conclusive.
In these cases:
 • A specialist may be able to review your details in more depth
 • You decide whether or not to proceed
 • No fees are charged at this stage
This option exists to avoid unnecessary appeals while still allowing borderline cases to be reviewed properly.

Question 6

What happens if my result is “Likely”?

Accepted Answer

If your result is likely, it indicates that your property may be over-assessed.
If you choose to proceed:
 • Your details can be passed to an independent specialist surveyor
 • The surveyor will review the case and explain next steps
 • Any appeal is handled end-to-end by the specialist
You are always free to decline or seek independent advice.

Question 7

Who carries out the appeals?

Accepted Answer

We do not carry out business rates appeals ourselves.
Suitable cases are referred to independent UK-based rating surveyors who:
 • Specialise in business rates appeals
 • Deal directly with the Valuation Office
 • Operate on a success-based or clearly explained fee structure
Full details are provided before anything proceeds.

Question 8

Are you affiliated with the Valuation Office or local councils?

Accepted Answer

No.
This service is independent and is not affiliated with the Valuation Office Agency (VOA), local authorities, or central government.

Question 9

Will I be pressured to proceed with an appeal?

Accepted Answer

No.
There is no obligation, no upfront fee, and no pressure to proceed at any stage.
The purpose of this service is to help businesses make an informed decision—nothing more.

Question 10

What information do I need to complete the check?

Accepted Answer

You’ll just need:
 • Your property postcode
 • Property type
 • Rateable value (shown on your rates bill or VOA record)
The check typically takes less than a minute.

Question 11

How accurate is the eligibility check?

Accepted Answer

The check provides indicative guidance only.
Final outcomes depend on:
 • Property-specific evidence
 • Comparable assessments
 • Specialist review
This is why no appeal is ever submitted automatically.

Question 12

Can I speak to someone before deciding?

Accepted Answer

If your result suggests further review may be worthwhile, you’ll be given the option to have your case reviewed by a specialist—only if you choose to proceed.

Frequently Asked Questions

Ready to check your property?

The eligibility check is free and takes less than a minute.

This eligibility check provides guidance only. Final outcomes depend on property-specific evidence and specialist review.

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